For residents who reside and work in Denver’s premier communities.

Experiential Living is a Denver-based company that provides professional on-site concierge services and remarkable community-building experiences to residents living and working in Denver’s premier properties.

We started this company in 2022 because we realized there was an unmet need for any one company to provide professional on-site concierge services and the expertise to plan and execute personable, engaging events.

For residents who reside and work in Denver’s premier communities, Experiential Living is the hub of what makes those communities the most desirable places to live and work in Denver. Our concierge team delivers unique, curated, and engaging experiences that succeed in fostering connected thriving communities.

Properties that partner with Experiential Living understand an important concept.

Fun events with each of our communities
Something beautiful is created where relationships are cultivated, genuine hospitality implemented, and remarkable experiences are crafted. As a result, resident satisfaction, resident retention, resident referrals, positive online reviews, NOI, and your properties overall value increases.

Mission

Experiential Living is on a mission to strengthen communities through exemplary hospitality and remarkable experiences.

Our Mission
Our Vision

Vision

By combining professional on-site concierge services with our ability to craft personable, unique, engaging events, we successfully connect communities in a dynamic way. As a result, we save our clients time, add value to the buildings we serve, and cultivate relationships along the way.

Values

  • Time – is a gift. When managed wisely, it allows us to maximize opportunities.

  • Love – with love as your foundation anything becomes possible.
  • Community – life is just more fun when it is enjoyed with others.
  • Service – attentive and thoughtful service of the highest quality.
Our Values

Our team

Our company is built by hospitality professionals with a passion for and a long history of building and supporting teams. As active members and leaders within the Concierge Association of Colorado, our team keeps up with current events and offerings throughout the city and state. Our emphasis on building lasting relationships within the community and passion for executing engaged, genuine hospitality gives us a unique advantage in the market.

Nelson Laux- Founder

Nelson Laux

Founder

Nelson started his career in the multifamily industry in 2006 after spending several years working in the hospitality industry. Over 20 years, he cultivated a unique skill set that developed from building a successful concierge and valet program from grass roots. He was recognized for his effort by being made a Partner at Red Peak, a Denver based owner and operator of apartments.

The program’s value was greatly realized at the property level amongst residents as it sought to create a true, vibrant community as well at the executive level with immediate cost savings and new revenue streams.

Nelson has extensive experience leading teams at luxury properties as the Concierge Director, Community Director and as a Regional Portfolio Director. His driving passion for serving others and creating memorable experiences drove him him to start Experiential Living in 2022.

Nelson and his wife Alissa enjoy traveling and spending time outdoors (running, biking, and hiking) with their five kids.

Zachary Johnson

Zachary Johnson

Director of Operations

Zac moved to Denver from his hometown of Glenwood Springs, Colorado in 2001 to complete his bachelor’s degree. After graduating from Metro State University, he was fortunate to enter the world of guest experience enhancement as a concierge at the Marriott City Center. A few years later he moved to the Grand Hyatt Denver to continue his professional growth.

For over twenty years he has been a leader and team builder in the hospitality community. In serving on the Board of Directors for the Concierge Association of Colorado as President, Membership Director, Education Director, and Public Relations Director he has and continues to guide and support a generation of professional concierge.

Zac has been recognized by the Colorado Hotel and Lodging Association as a “star of the industry”, and was a proud member of Les Clefs d’Or as the Chef Concierge at the luxurious Brown Place Hotel & Spa, a position he held for over a decade. Today, as the Director of Operations for Experiential Living, he brings a wealth of experience, know-how, a passion for genuine hospitality, and service excellence to the multifamily industry.

Testimonials

See what they are saying

“If you are looking for an exceptional concierge service, you need to work with Nelson Laux. I lived in a luxury high rise apartment for over a decade. Nelson was the lead concierge and managed a concierge team. The exceptional service that Nelson and Team provided was top notch. The resident experience was professional, high touch and comprehensive. I wholeheartedly recommend Nelson for any similar services that you may be in need of.”

Tammi T.

“I had the pleasure of being a tenant with Nelson Laux and his superior concierge service while a resident at 1600 Glenarm Place. Nelson and his team, who have followed him to several properties, has always provided above, beyond, and immediate attention to any requests providing the best building customer care that I have ever experienced! He gets five stars for paying attention to detail, whether that be an event, emergency, neighbor conflicts, and helping in any way possible. He has the proven knowledge in providing the best in class service as far as I am concerned, and I would highly recommend his services.”

Betsy B.